Universidad de Jaén

Topic 1. The conflict. Optimizing performance by stimulating
conflict. Conditions for stimulation.
Conflict stimulation.
Topic 2. Conflict management. Conflict resolution and management.
Contextual aspects. experience of
conflict. Conflict management.
Topic 3. Evaluation of conflict management. Evaluation of conflict
management styles and behaviors.
Effectiveness of conflict management styles and behaviors.
Subject 4. The nature of the negotiation. The negotiation. Study of
negotiation in organizations.
Negotiation process and results. Types of negotiation. Transactions
and disputes. Choice of medium to negotiate.

Topic 5. Conflict and mediation: concept. Conflict resolution
and/or management framework (GAC). Change and its management,
mediation.

Topic 6. Mediation: concept, history and referential frameworks.
Advantages of mediation. Mediating intervention: principles,
characteristics and process.

Topic 7. Relevant elements for the practice of mediation: skills of
the mediator. Techniques and tools applied in mediation processes.
Mediation and Social Work.

Topic 8. Mediation models. Intervention contexts. Mediation in the
different spheres of activity of Social Work.

 In this subject the contents are aligned with the Sustainable
Development Goals. Specifically with the objectives 1-End of
poverty, 3-Health and well-being, 5-Gender Equality, 10-Reduction
of inequalities, 11-Sustainable cities and communities, 16-Peace,
justice and solid institutions and 17-Partnerships for achieve
goals.

The methodology and activities of the course are oriented to the achievement of the learning outcomes linked to the competences of the course and of the corresponding learning module: TRA MED2, TRA MED5, TRA MED6, TRA MED1, TRA MED3, TRA MED4, TRA MED7). The course is structured around large group activities, theory and practical activities in small groups (one hour per week) and through both activities the students will achieve the expected learning outcomes. The methodology of the course includes:

Classroom classes: The first four topics, will be taught by the faculty of the Social Work area, giving the perspectives of this discipline to the theory and practical intervention of mediation.

The fifth to eighth topics will be taught under the perspective of the Social Psychology area, providing the psychological perspective as a source of knowledge and practice in conflict resolution situations through the theoretical and practical contribution.

The students will have half of the practices of Social Work and the other half will correspond to Social Psychology.
The supervision tutorials can only be done in smaller groups of 7 or more, in order to have a supervision session in the Social Work subject and/or the Psychology subject.

The practices will include the realization of assumptions and work in the classroom to complete outside it, as well as a work of Project Based Learning, using portfolios and learning diary among other possible instruments.

For the follow-up and development of the course, the enrolled students must attend the classes at the established time and register, in due time and form, in the virtual teaching platform from where all the basic information related to the course will be provided: presentations of the expositions, self-evaluation questions, constitution of the practical groups and work teams, proposals and delivery of works, etc. It is the student's responsibility to access this training platform to monitor the course. Students will also be responsible for keeping their profile data updated as a person enrolled in the course, both in the virtual campus and in the training platform.
The information provided on the platform about the contents is basic for the development of the course. It will be the students' responsibility to elaborate from this information, the presentations of the teacher or invited professionals, the practical activities and the bibliography recommended in this guide, the final content of the topics.
The deadlines for supervision and delivery of work are non-extendable and failure to meet them will have repercussions on the corresponding grade.
Regarding the general behavior in the spaces in which the classroom training activities are developed, an appropriate attitude of respect to the group and the work done by the teachers will be maintained, keeping the required respect, not being allowed -without exceptions authorized by the teachers- to consume drinks, food or any other substance that is not part of the training session. Therefore, the ingestion of food and beverages is prohibited, except in the case of justified medical prescription. Failure to comply with this indication may result in expulsion from the classroom.
No audio or video recordings or photographs may be taken, unless authorized in certain cases. No electronic, telematic or computer devices may be used freely in the classroom, unless authorized by the teacher for use related to the content of the corresponding session of the subject. All this within the current regulations.
The use of cell phones, tablets, laptops, digital music devices or any other device of this technological nature is prohibited. Unauthorized use may result in expulsion from the classroom.

Students with special educational needs should contact the Student Attention Service (Servicio de Atención y Ayudas al Estudiante) in order to receive the appropriate academic support

The grading system will be governed by the provisions of RD 1125/2003 of September 5, 2003, which establishes the European credit system and the grading system for official university degrees.
The purpose of the evaluation system is to verify that the enrolled students have acquired the learning results foreseen in the course. Thus, the academic performance will be evaluated through a continuous evaluation system that includes on the one hand a final objective test of questions (TRA MED2, TRA MED5, TRA MED6) and on the other hand the realization of activities and periodic practical work (TRA MED1, TRA MED3, TRA MED4, TRA MED7).
Students will be evaluated on the basis of three different items throughout the course. These tests are intended to respond to the adequacy of the skills they are expected to acquire in order to achieve the indicated competences. Thus the tests will be:
Essay tests, objective or semi-objective tests, problem solving, short answer tests, reports and class diaries, etc. where they will pose the knowledge learned and will make the documents required of them. It will score 60% of the total grade.
Attendance and passing of the practical sessions in which the student's contributions will be valued. Oral presentations in class: individual or group, on the contents of the syllabus (seminar) and completion of activities and practical work required, that all students must submit individually through the digital platform in due time and form, corresponding to specific competencies. It will score 30% of the total grade.
Attendance to the theoretical and practical learning sessions and student contributions through techniques based on active participation. It will score 10% of the total grade.

For the evaluation of the extraordinary call II (June-July) none of the grades obtained in the ordinary call will be kept. Students must take the objective written tests, practical activities and activities or questions that value the item of attendance that the faculty dictates in order to be eligible for such qualifications and that will be equivalent in difficulty and to those made during the course, all in accordance with the evaluation regulations of the University of Jaén.
In no ordinary or extraordinary call will be "admitted" the grades obtained in the different parts of the subject in previous courses.
In order to pass the subject, each item must be passed, theory, practice and attendance (it is passed by obtaining the average value of the applied scale) and the final result must be higher or equal to 5. That is, the subject will be passed as long as at least five points are obtained in the theory, five in the practices and five in the attendance. Likewise, each section and/or each activity that are part of these, must be passed with at least 5 points each.
The evaluation of the practical activities and papers may not be the result of copying or plagiarism, for which they will be subjected to an analysis through the anti-plagiarism resources available to the University of Jaén. Any suspicion or evidence of plagiarism will imply the suspension of the activity or work.

Likewise, in the evaluation of the subject, any suspicion that the student is not complying with the rules of examination, as well as using any method that exceeds the allowed in the instructions administered in the evaluation, will result in expulsion from the classroom and the corresponding grade of Fail.

Multimodal scenario. As this is a compulsory subject, the groups for the theory are approximately 70 students, which prevents the total presence of the students in the classroom, so the teaching is given in a multimodal scenario, that is, alternating different teaching modalities that conclude with the training and acquisition of competences by the students.

Training activities

Format

Methodology

Theoretical concepts of the subject

Presential (as allowed in the classroom) and online (synchronous)

Development of face-to-face sessions in the classroom, applying the rotation in small groups in the classroom, according to the capacity allowed and live broadcasting, with the infrastructure installed in the classroom, of the theoretical classes to the rest of the group (synchronously).

Practical sessions

Face-to-face (as allowed in the classroom) and online (synchronous).

Development of face-to-face sessions in the classroom, for the realization of the practices of the subject, applying the rotation in small groups and live broadcasting, using the infrastructure installed in the classroom, of the practices carried out in class to the rest of the group (synchronously).

Directed activities in the Virtual Teaching platform: Autonomous work of the students.

Non face-to-face

They will consist of self-training activities carried out by the students and directed and tutored by the teaching staff, which will be developed in an asynchronous way with a delivery time established in the Virtual Teaching platform.

Tutorials

Preferably not face-to-face

The tutorials will be conducted via videoconference (synchronously) and via email (asynchronously).

Resources to be used:

Virtual teaching resources such as Google Meet, e-mail system, forums and the UJA Virtual Teaching platform's own tools.
Evaluation system:

Aspect

Criteria

Instruments

Weight

Theoretical concepts of the subject

Theoretical knowledge acquired

Exam
(The exam can be taken in person or synchronous online, depending on the health situation)
60%

Acquisition of practical skills

Performance of practical work and exercises on the subject.

Delivery and defense of the developed exercises

30%

Attendance and participation in face-to-face and/or virtual activities.

Attendance and participation

Attendance list

10%

REMARKS: In the multimodal and/or non face-to-face scenario, when applicable, the teaching staff involved in teaching reserves the right not to give consent for the capture, publication, retransmission or reproduction of their speech, image, voice and professorial explanations, in the exercise of their teaching duties, within the scope of the University of Jaén.

Non-attendance scenario

Training activities

Format

Methodology

Theoretical concepts of the subject

Non-attendance

Development of participative master class sessions carried out synchronously by videoconference.

Practical sessions

Non-attendance

Substitution of the practical classes in the classroom by online training activities (seminars, presentations of works, exercises, etc.).

Tutorials

Non face-to-face

The tutorials will be carried out through videoconference (synchronously) and through e-mail (asynchronously).

Resources to be used:

Virtual teaching resources such as Google Meet, e-mail system, forums and the UJA Virtual Teaching platform's own tools.
Evaluation system:

Aspect

Criteria

Instruments

Weight

Theoretical concepts of the subject

Theoretical knowledge acquired

Exam
(The exam can be taken in person or synchronous online, depending on the health situation)
60%

Acquisition of knowledge on practical situations

Performance of work and practical exercises on the subject.

Delivery and defense of the developed exercises
(The delivery and defense of the exercises developed can be done in person or online synchronously, depending on the health situation)
30%

Participation in activities proposed in Virtual Teaching

Participation

Registration of activity in the Virtual Teaching platform.

10%

Institution in charge of data processing: Universidad de Jaén, Campus Las Lagunillas, s/n, 23071 Jaén

Data Protection Delegate: dpo@ujaen.es

Purpose: In accordance with the Universities Law and other national and regional regulations in force, carrying out exams and assessment tests corresponding to the courses students are registered in. In order to avoid frauds while sitting the exam, the exam will be answered using a videoconference system, being able the academic staff of the University of Jaén to compare and contrast the image of the person who is answering the exam with the student's photographic files. Likewise, in order to provide the exam with evidential content for revisions or claims, in accordance with current regulation frameworks, the exam will be recorded and stored.

Legitimacy: compliance with legal obligations (Universities Law) and other national and regional regulations currently in force.

Addressees: service providers who are the owners of the platforms where the exams are carried out and with whom the University of Jaén has signed the corresponding data access contracts.

Storage periods: those established in current in force regulations. In the specific case of exam videoconference recordings, not before the examination records and transcripts are closed or the exam can still be reviewed or challenged.

Rights: you can exercise your right of access, amendment, cancellation, opposition, suppression, limitation and portability by sending a letter to the postal or electronic address indicated above. In the event that you consider that your rights have been violated, you may submit a complaint to the Andalusian Council for Transparency and Data Protection www.ctpdandalucia.es

Person in charge: Universidad de Jaén, Paraje Las Lagunillas, s/n; Tel.953 212121; www.ujaen.es

Data protection delegate (DPO): TELEFÓNICA, S.A.U. ; Email: dpo@ujaen.es

Procedure aim: To manage proper recordings of teaching sessions with the aim of facilitating learning process under a multimodal and/or online teaching

Period for record storage: Images will be kept during legal term according to regulations in force

Legitimacy: Data will be managed according to legal regulations (Organic Law 6/2001, December 21, on Universities) and given consent provided by selecting corresponding box in legal admission documents

Data recipients (transfers or assignments): Any person allowed to get access to every teaching modality

Rights: You may exercise your rights of access, rectification, cancellation, portability, limitation of processing, deletion or, where appropriate, opposition. To exercise these rights, you must submit a written request to the Information, Registration and Electronic Administration Service of the University of Jaen at the address above, or by e-mail to the address above. You must specify which of these rights you are requesting to be satisfied and, at the same time, you must attach a photocopy of your ID card or equivalent identification document. In case you act through a representative, legal or voluntary, you must also provide a document that proves this representation and identification. Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Andalusian Data Protection and Transparency Council www.ctpdandalucia.es