Universidad de Jaén

T1. Introduction to quality in the company. Quality systems: concepts and fundamentals.

T2. Total Quality Management (TQM). The principles of Total Quality. Case study 1

T3. Basic tools for quality improvement. Case study 2

T4. Statistical techniques for quality management: statistical process control charts. Case study 3

T5. Optimisation of product and process design: QFD, FMEA and SED.

T6. Standardisation and quality assurance. Quality management systems according to UNE-EN ISO 9001:2015. Case study 4

T7. Quality management and environmental management of the company.

T8. Other quality management models: EFQM, Six Sigma, 5S, etc.

T9. Implementation of Quality Management Systems in companies. Phases, costs, audits, timing, etc. Case study 5

Within the contents of this subject, some aspects related to the following Sustainable Development Goals are deployed:

SDG9 - Industry, innovation and infrastructure.

SDG12 - Responsible production and consumption

SDG17 - Partnerships to achieve goals

The theory will be developed through participative lectures in the classroom on the contents of the programme.
The practice will consist of problem-solving sessions and individual analysis and discussion of practical cases, with presentation of results on a blackboard or screen. The engineering project-based learning (PBL) methodology will also be used. The project will be developed in groups in computer classrooms or ordinary classrooms.

The office room hours will be face-to-face, according to the schedule previously established for this purpose, although they may also be attended online.

Students with special educational needs should contact the Student Attention Service (Servicio de Atención y Ayudas al Estudiante) in order to receive the appropriate academic support

 Aspect S1 - "Attendance and participation".
A total weight of 10% of the mark will be given to the student's attitude with regard to his/her involvement and participation in the development of classes, in aspects such as the participation in the development of the classes, in aspects such as the promotion of debate and formulation of cases in the field of the subject. in the field of the subject.
By means of "S1 - Attendance and participation", the degree of acquisition of the following basic competences will be assessed CB2R, CB3R, CB4R and CB5R, and of the specific competence COG9; all of this through the achievement of learning outcomes 30 to 37, both inclusive. learning outcomes 30 to 37 inclusive.
Aspect S2 - "Theoretical concepts of the subject".
The final exam, whose total weight as an assessment criterion is 50%, will consist of two distinct parts: theory and case studies/problems. The theoretical part will have a weight of 30% in the final exam mark, while the practical part will have a weight of 70%, due to the high operational and tactical content of the subject. It will be necessary to pass both parts separately in order to pass the exam. It will be a condition
A pass mark of at least 30% of the exam score is a prerequisite for passing the course. In case of not obtaining the minimum, the maximum grade obtained by the student will be a 4. The use of mobile phones during the exam is expressly forbidden.

Through "S2 - Concepts of the subject", the acquisition of the specific competence COG9 and the transversal competences CT1 and CT2 and basic competences CB2R, CB4R and CB5R will be assessed. competences CT1 and CT2 and basic competences CB2R, CB4R and CB5R, through the achievement of all the learning outcomes (30 to 37, both inclusive, indicated in section 4 of this Guide). of the learning outcomes (30 to 37, both inclusive, indicated in section 4 of this Guide).
Aspect S3 - "Completion of assignments, cases or exercises".
The remaining 40%, as stated in the section "Assessment System", will correspond to the assessment of the assignments, exercises and cases proposed. of the assignments, exercises and cases proposed by the lecturer, the completion of which will accumulate marks according to the degree of depending on the degree of resolution of the same. In addition, a project based on the ABP (project-based learning) methodology will be handed in. obtained will be maintained throughout the course.
By means of "S3 - Completion of assignments, cases or exercises" the acquisition of the following competences will be assessed CT1, CT2 and CT4, the basic competences CB2R, CB4R and CB5R, and the specific competence COG9.

Institution in charge of data processing: Universidad de Jaén, Campus Las Lagunillas, s/n, 23071 Jaén

Data Protection Delegate: dpo@ujaen.es

Purpose: In accordance with the Universities Law and other national and regional regulations in force, carrying out exams and assessment tests corresponding to the courses students are registered in. In order to avoid frauds while sitting the exam, the exam will be answered using a videoconference system, being able the academic staff of the University of Jaén to compare and contrast the image of the person who is answering the exam with the student's photographic files. Likewise, in order to provide the exam with evidential content for revisions or claims, in accordance with current regulation frameworks, the exam will be recorded and stored.

Legitimacy: compliance with legal obligations (Universities Law) and other national and regional regulations currently in force.

Addressees: service providers who are the owners of the platforms where the exams are carried out and with whom the University of Jaén has signed the corresponding data access contracts.

Storage periods: those established in current in force regulations. In the specific case of exam videoconference recordings, not before the examination records and transcripts are closed or the exam can still be reviewed or challenged.

Rights: you can exercise your right of access, amendment, cancellation, opposition, suppression, limitation and portability by sending a letter to the postal or electronic address indicated above. In the event that you consider that your rights have been violated, you may submit a complaint to the Andalusian Council for Transparency and Data Protection www.ctpdandalucia.es

Person in charge: Universidad de Jaén, Paraje Las Lagunillas, s/n; Tel.953 212121; www.ujaen.es

Data protection delegate (DPO): TELEFÓNICA, S.A.U. ; Email: dpo@ujaen.es

Procedure aim: To manage proper recordings of teaching sessions with the aim of facilitating learning process under a multimodal and/or online teaching

Period for record storage: Images will be kept during legal term according to regulations in force

Legitimacy: Data will be managed according to legal regulations (Organic Law 6/2001, December 21, on Universities) and given consent provided by selecting corresponding box in legal admission documents

Data recipients (transfers or assignments): Any person allowed to get access to every teaching modality

Rights: You may exercise your rights of access, rectification, cancellation, portability, limitation of processing, deletion or, where appropriate, opposition. To exercise these rights, you must submit a written request to the Information, Registration and Electronic Administration Service of the University of Jaen at the address above, or by e-mail to the address above. You must specify which of these rights you are requesting to be satisfied and, at the same time, you must attach a photocopy of your ID card or equivalent identification document. In case you act through a representative, legal or voluntary, you must also provide a document that proves this representation and identification. Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Andalusian Data Protection and Transparency Council www.ctpdandalucia.es