Universidad de Jaén

Topic 1. Conflict. Optimization of performance through conflict stimulation. Conditions for stimulation.
Conflict stimulation.
Topic 2. Conflict management. Conflict resolution and management. Contextual aspects. Conflict experience.
conflict. Conflict management.
Evaluation of conflict management. Evaluation of conflict management styles and behaviors.
Effectiveness of conflict management styles and behaviors.
Topic 4. The nature of negotiation. The negotiation. Study of negotiation in organizations.
Negotiation process and results. Types of negotiation. Transactions and disputes. Choice of the means to negotiate.

Topic 5. Conflict and Mediation. Conflict resolution and/or conflict management (CRM) framework. Change and its management, mediation.

Topic 6. Mediation: concept, history and referential frameworks. Mediation intervention: principles, characteristics, and process.

Topic 7. Relevant elements for the practice of mediation: mediator's skills. Techniques and tools applicable in mediation processes. Mediation and Social Work.

Topic 8. Mediation models. Intervention contexts. Mediation in the different fields of action of Social Work.

In this subject the contents are aligned with the Sustainable Development Goals. Specifically with the goals 1-End of poverty, 3-Health and well-being, 5-Gender equality, 10-Reduction of inequalities, 11-Sustainable cities and communities, 16-Peace, justice and strong institutions and 17-Partnerships to achieve goals.

The training activities will be as follows:

A1. Lectures in large groups.

A2. Lectures in small groups.

These activities will be carried out by means of the following teaching methodologies:

M1. Lectures in large group: master classes.

M3. Lectures in large group: introductory activities.

M6. Small group classes: practical activities.

M11. Small group classes: exercise resolution.

M12. Small group classes: presentations/exhibitions.

M13. Small group classes: others.

Classroom classes: The first four topics will be taught under the perspective of the area of Social Psychology by the Psychology faculty, providing the psychological perspective as a source of knowledge and practice in conflict resolution situations by means of a practical theoretical contribution.
conflict resolution through practical theoretical input.

The fifth to eighth topics will be taught by the faculty of the Social Work area, giving the perspectives of this discipline to the theory and practical intervention of mediation.

Therefore, the students will have the first half of the practices of Social Psychology and the second half will correspond to practices of Social Work. The practical activities of each discipline will be programmed by the corresponding faculty, proposing different types of practical activities.

For the monitoring and development of the course, the enrolled students must attend classes on the established schedule and register, in due time and form, in the PLATEA platform from where information and/or materials related to the course will be provided.

It is the student's responsibility to access this training platform to monitor the course.

The deadlines for supervision and delivery of work in time and form indicated by the teacher are non-extendable and failure to comply with them will have an impact on the corresponding grade.

Regarding the general behavior in the spaces in which the classroom training activities take place, an appropriate attitude of respect for the group and the work done by the teaching staff will be maintained, maintaining the required respect, not being allowed - except for exceptions authorized by the teaching staff - to consume drinks, food or any other substance that is not part of the training session. Therefore, the consumption of food and beverages is forbidden, except in the case of justified medical prescription. Failure to comply with this indication may result in expulsion from the classroom.

Treatment of data and/or materials of the course: The faculty prohibits students from making image, sound and text recordings in any form without prior authorization. Likewise, students are prohibited from copying and/or illicitly reproducing the material provided by the faculty. Audio or video recordings, as well as photographs, may not be made, unless authorized in certain cases. No electronic, telematic or computer devices may be freely used in the classroom, unless authorized by the teacher for use related to the content of the corresponding session of the subject. All this within the current regulations.

Students with special educational needs should contact the Student Attention Service (Servicio de Atención y Ayudas al Estudiante) in order to receive the appropriate academic support

The evaluation system will be governed by the provisions of RD 1125/2003 of September 5, 2003, which establishes the European credit system and the grading system for official university degrees.

In general, and for the ordinary calls, the evaluation system contemplates the following aspects:

A) Attendance and/or active participation of students (10%): it is evaluated through attendance and/or participation in short activities carried out in practical classes and/or virtually.

B) Theoretical contents of the subject (60%): evaluated through objective tests of choice and/or elaboration. The validity of the grades obtained in this section is that of the academic year in force. In order to pass the subject it will be essential to obtain a grade equal to or higher than 2.8 (out of 6 points) in the theory exam.

C) Performance of practical activities (30%): it is evaluated on the basis of the performance of the programmed practical activities, by means of the delivery of reports and/or activities (oral and/or written) presented in due time and form, correctly solved. The validity of the grades obtained in this section is that of the previous academic year.

The final grade in the course will be the weighted sum of these three sections as long as the grade obtained in the theoretical exam is equal or higher than 2.8 points (out of 6). Otherwise, the student will be SUSPENDED and the rest of the sections will not be added.

Attendances are recorded in practice classes.
To add the practices and attendances of the total of the subject,
at least 2.8 points must be obtained in the total of the
theoretical exam of the subject. It is mandatory to carry out
practices of the subject

For the evaluation of the extraordinary exam II (June-July) none of the grades obtained in the ordinary exam will be kept. The objective written tests, practical activities and activities or questions that value the item of the attendance that the professors dictate must be carried out in order to be able to opt for such grades.
The objective written tests, practical activities and activities or questions that value the item of attendance that the teacher determines in order to be eligible for such qualifications and that will be equivalent in difficulty and to those made during the course, all in accordance with the rules of evaluation of the University of Jaen.

In no ordinary or extraordinary call will be admitted the grades obtained in the different parts of the subject in previous courses. In order to pass the subject, each item must be passed, theory, practice and attendance (it is passed by obtaining the average value of the applied scale) and the final result must be higher or equal to 5. That is, the subject will be passed as long as at least five points are obtained in the theory, five in the practices and five in the attendance. Likewise, each section and/or each activity that are part of these, must be passed with at least 5 points each.

The evaluation of the practical activities and papers may not be the result of copying or plagiarism, for which they will be subjected to an analysis through the anti-plagiarism resources available to the University of Jaén. Any suspicion or evidence of plagiarism will imply the suspension of the activity or work. Likewise, in the evaluation of the subject, any suspicion that the student is violating the rules for conducting the exam, as well as using any method that exceeds the allowed in the instructions administered in the evaluation, will result in expulsion from the classroom and the corresponding grade of Fail.

Multimodal scenario. As it is a compulsory subject, the
number for theory is approximately 70 students, which prevents the
full attendance of the students in the classroom, starting to teach
in a multimodal setting, that is, alternating different teaching
modalities that conclude with the training and acquisition of
skills by the students

Formation activities

Format

methodology

 

Theoretical concepts of matter

 

In-person (as allowed in the classroom) and online (synchronous)

Development of face-to-face sessions in the classroom, applying
rotation in small groups in the classroom, according to the
permitted capacity and live broadcast, with the infrastructure
installed in the classroom, of the theoretical classes to the rest
of the group (synchronously).

practice sessions

 

In-person (as allowed in the classroom) and online (synchronous)

Development of face-to-face sessions in the classroom, to carry out
the practices of the subject, applying rotation in small groups and
live broadcast using the infrastructure installed in the classroom,
of the practices carried out in class to the rest of the group
(synchronously ).

Directed activities on the Virtual Teaching platform: Autonomous
work of students

no presential

They will consist of self-training activities carried out by the
students and directed and tutored by the teaching staff, which will
be carried out asynchronously with a delivery time established in
the Virtual Teaching platform.

tutorials

Preferably not face-to-face

The tutorials will be carried out through videoconference
(synchronously) and by email (asynchronously).

Resources to use:

Virtual teaching resources such as Google Meet, email system,
forums and the tools of the UJA Virtual Teaching platform.
Evaluation system:

aspect

criterion

instruments

Weight

Theoretical concepts of matter

Theoretical knowledge acquired

exam
(The exam can be carried out in person or synchronously online,
depending on whether or not attendance is allowed, depending on the
health situation)
60%

Acquisition of practical skills

Carrying out work and practical exercises on the subject

Delivery and defense of the exercises developed

30%

Assistance and participation in face-to-face and/or virtual
activities

attendance and participation

Attendance list

10%

OBSERVATIONS: In the multimodal and/or non-face-to-face
scenario, when appropriate, the teaching staff involved in the
teaching reserves the right not to give consent for the capture,
publication, retransmission or reproduction of their speech, image,
voice and lecture explanations, in the exercise of their teaching
functions, within the scope of the University of
Jaén.

Non-attendance scenario

Formation activities

Format

Methodology

Theoretical concepts of matter

No presential

Development of participatory master class sessions carried out
synchronously by videoconference.

practical sessions

No presential

Replacement of practical classes in the classroom by online
training activities (seminars, work exhibitions, exercises, etc.).
They will be carried out synchronously and asynchronously.

tutorials

No presential

The tutorials will be carried out through videoconference
(synchronously) and by email (asynchronously).

Resources to use:

Virtual teaching resources such as Google Meet, email system,
forums and the tools of the UJA Virtual Teaching platform.
Evaluation system:

Aspect

Criterion

Instruments

Weight

Theoretical concepts of matter

Theoretical knowledge acquired

Exam
(The exam can be carried out in person or synchronously online,
depending on whether or not attendance is allowed, depending on the
health situation)
60%

Acquisition of knowledge about practical situations

Carrying out work and practical exercises on the subject

Delivery and defense of the exercises developed
(The delivery and defense of the exercises developed can be carried
out in person or synchronously online, depending on whether or not
face-to-face is allowed, depending on the health situation)
30%

Participation in activities proposed in Virtual Teaching

Stake

Activity record on the Virtual Teaching platform

10%

Institution in charge of data processing: Universidad de Jaén, Campus Las Lagunillas, s/n, 23071 Jaén

Data Protection Delegate: dpo@ujaen.es

Purpose: In accordance with the Universities Law and other national and regional regulations in force, carrying out exams and assessment tests corresponding to the courses students are registered in. In order to avoid frauds while sitting the exam, the exam will be answered using a videoconference system, being able the academic staff of the University of Jaén to compare and contrast the image of the person who is answering the exam with the student's photographic files. Likewise, in order to provide the exam with evidential content for revisions or claims, in accordance with current regulation frameworks, the exam will be recorded and stored.

Legitimacy: compliance with legal obligations (Universities Law) and other national and regional regulations currently in force.

Addressees: service providers who are the owners of the platforms where the exams are carried out and with whom the University of Jaén has signed the corresponding data access contracts.

Storage periods: those established in current in force regulations. In the specific case of exam videoconference recordings, not before the examination records and transcripts are closed or the exam can still be reviewed or challenged.

Rights: you can exercise your right of access, amendment, cancellation, opposition, suppression, limitation and portability by sending a letter to the postal or electronic address indicated above. In the event that you consider that your rights have been violated, you may submit a complaint to the Andalusian Council for Transparency and Data Protection www.ctpdandalucia.es

Person in charge: Universidad de Jaén, Paraje Las Lagunillas, s/n; Tel.953 212121; www.ujaen.es

Data protection delegate (DPO): TELEFÓNICA, S.A.U. ; Email: dpo@ujaen.es

Procedure aim: To manage proper recordings of teaching sessions with the aim of facilitating learning process under a multimodal and/or online teaching

Period for record storage: Images will be kept during legal term according to regulations in force

Legitimacy: Data will be managed according to legal regulations (Organic Law 6/2001, December 21, on Universities) and given consent provided by selecting corresponding box in legal admission documents

Data recipients (transfers or assignments): Any person allowed to get access to every teaching modality

Rights: You may exercise your rights of access, rectification, cancellation, portability, limitation of processing, deletion or, where appropriate, opposition. To exercise these rights, you must submit a written request to the Information, Registration and Electronic Administration Service of the University of Jaen at the address above, or by e-mail to the address above. You must specify which of these rights you are requesting to be satisfied and, at the same time, you must attach a photocopy of your ID card or equivalent identification document. In case you act through a representative, legal or voluntary, you must also provide a document that proves this representation and identification. Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Andalusian Data Protection and Transparency Council www.ctpdandalucia.es