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Syllabus 2019-20 - 10313009 - Quality Management: Implementation in a Test Laboratory (Gestión de la calidad. Implementación en un laboratorio de ensayo)

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  • Level 1: Tutorial support sessions, materials and exams in this language
  • Level 2: Tutorial support sessions, materials, exams and seminars in this language
  • Level 3: Tutorial support sessions, materials, exams, seminars and regular lectures in this language
DEGREE: Grado en Químicas
FACULTY: FACULTY OF EXPERIMENTAL SCIENCES

ACADEMIC YEAR: 2019-20
SYLLABUS
1. COURSE BASIC INFORMATION
NAME: Quality Management: Implementation in a Test Laboratory
CODE: 10313009 ACADEMIC YEAR: 2019-20
LANGUAGE: English LEVEL: 1
ECTS CREDITS: 6.0 YEAR: 3, 4 SEMESTER: SC
 
2. LECTURER BASIC INFORMATION
NAME: DOMÍNGUEZ VIDAL, ANA
DEPARTMENT: U127 - QUIMÍCA FÍSICA Y ANALÍTICA
FIELD OF STUDY: 750 - QUÍMICA ANALÍTICA
OFFICE NO.: B3 - 103 E-MAIL: adovidal@ujaen.es P: 953212936
WEBSITE: http://www10.ujaen.es/conocenos/departamentos/quifis/3633
LANGUAGE: English LEVEL: 1
 
3. CONTENT DESCRIPTION

Quality concepts. Fundamentals.  Historical evolution of the concept of quality. Quality management systems. Models of excellence. EFQM model.

Continuous Improvement.  Quality improvement process .  Techniques and tools applied to problem solving and continuous improvement of quality. Kaizen method. Customer satisfaction.

Normative references of the quality systems : Standardization, certification and accreditation. Quality assurance. Series ISO 9000.  Standards: ISO 9001, UNE-EN-ISO 17025 and UNE-EN-ISO 14001. The good laboratory practice (GLP, GLP). Documents of quality systems.

ISO 9001

Historical evolution. Principles of the model. Object and field of application. Terms and definitions. The quality management system. Responsibility. Management of resources. Measurement, analysis and improvement.

ISO 17025

Organization and infrastructure of the testing laboratories: ISO 17025:2005. Historical evolution. Principles of the standard. Object and field of application. Standards for consultation. Terms and definitions. Requirements relating to the management. Technical requirements.

Metrology in the quality of the chemical metrology laboratories.

Traceability. Analytical references.  Certified reference materials. Calibration and validation procedures. Estimation of uncertainty. Internal quality control. Activities of control according to ISO 17025. Control charts.

Analytical instruments Management.  Regulatory requirements. The lifecycle of the measuring equipment. Features, selection, acquisition, reception and development of a team. Stages of routine operation of the equipment. Documentation.

Intercomparison tests.  Types of intercomparison exercises. Proficiency testing. Certification and collaborative exercises. Design and realization of intercomparison exercises.

Quality assessment: audits and accreditation of analytical laboratories.  Types of audits. Planning and conducting the audits. Stages of the audit. Check lists. Accreditation bodies. Accreditation process.

4. COURSE DESCRIPTION AND TEACHING METHODOLOGY

Masterclasses: primarily expository method using audiovisual material. The participation of the student will be promoted in class.

Academic activities: consist of the resolution of case studies and exercises. As a complement, the student may work outside the hours of class with regular meetings with Professor.

Exhibition and debate sessions: the student must present and discuss in class the results and findings activities carried out throughout the course.

External visit: An accreditated laboratory will be visited.

Students with special educational needs should contact the Student Attention Service (Servicio de Atención y Ayudas al Estudiante) in order to receive the appropriate academic support

5. ASSESSMENT METHODOLOGY

Evaluated competences:

Written exam: Q4, B12 and CE18.

Exercises, Presentations: Q6, B7 y B12, CE18

A written exam at the end of the course will compute 60% of the final grade. A minimum mark of 4 is mandatory to count the rest of activities. The evaluation system will be the same in both examination calls (ordinary and extraordary)

6. BOOKLIST
MAIN BOOKLIST:
  • Quality Assurance in Analytical Chemistry [Recurso electrónico] : Training and Teaching. Edition: -. Author: Wenclawiak, Bernd W.. Publisher: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2010.  (Library)
  • Quality assurance in analytical chemistry. Edition: -. Author: Prichard, F. Elizabeth. Publisher: Chichester [etc.]: John Wiley & Sons , cop. 2007.  (Library)
  • Quality Assurance for Chemistry and Environmental Science [Recurso electrónico] : Metrology from pH. Edition: -. Author: Meinrath, G.. Publisher: Berlin, Heidelberg : Springer-Verlag, 2007.  (Library)
ADDITIONAL BOOKLIST:
  • Standardization and Quality Assurance in Fluorescence Measurements II [Recurso electrónico] : Bioana. Edition: -. Author: Resch-Genger, Ute. Publisher: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2008.  (Library)
  • Laboratory management [Recurso electrónico] : quality in laboratory diagnosis. Edition: -. Author: Kinkus, Candis A. Publisher: New York : Demos Medical, c2012  (Library)